Terms & Conditions

Last Updated: July 7, 2026

Welcome to SoftGateX.

These Terms & Conditions govern your use of the SoftGateX website and the services we provide. Please read these terms carefully before accessing our website or requesting any service.

By using our website or requesting any service from SoftGateX, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions and any related policies.

1. Company Overview and Services

SoftGateX is a technology company that provides digital solutions and software development services, including:

• Website development.
• Mobile application development.
• ERP and CRM systems development.
• UI/UX design services.
• Hosting and server solutions.
• Technical support.
• Software maintenance and improvements.
• Technical consulting and software solutions.

SoftGateX reserves the right to add, modify, suspend, or discontinue any service or feature at any time based on business requirements and technological developments.

2. Website Usage

By using the SoftGateX website, you agree to:

• Use the website only for lawful and legitimate purposes.
• Not attempt to gain unauthorized access, compromise security, or interfere with website functionality.
• Not use the website in any way that may harm SoftGateX, its services, or other users.
• Provide accurate and complete information when submitting requests or contacting us.

SoftGateX reserves the right to restrict or terminate access to the website for users who violate these terms.

3. Service Requests and Agreements

SoftGateX services may be requested through:

• Direct communication with our team.
• Service request forms or quotation requests.
• Direct purchase of selected services available through the website.

After receiving a request, SoftGateX may communicate with the client to discuss requirements, technical details, pricing, and estimated timelines.

Projects requiring custom development will begin after agreement on the scope of work, pricing, timeline, and any additional project requirements.

4. Pricing and Payments

Service pricing varies depending on the nature, complexity, and requirements of each project.

SoftGateX aims to provide clear details regarding:

• Scope of work.
• Included services.
• Project cost.
• Estimated delivery timeline.
• Additional requirements.

The client agrees to make payments according to the payment schedule specified in the quotation, agreement, or invoice.

SoftGateX reserves the right to pause or suspend project work if agreed payment obligations are not fulfilled.

5. Cancellation and Refund Policy

Cancellation and refund requests are handled according to the following terms:

• Clients may cancel a request before project execution begins, and eligible refunds may be provided depending on the status of the request.
• Once project development, design, programming, or implementation has started, payments are non-refundable.
• Hosting and server services are non-refundable after activation and delivery to the client.
• Refunds do not include external costs, third-party fees, licenses, or services purchased on behalf of the client.

SoftGateX reserves the right to review refund requests individually based on the circumstances of each case.

6. Client Responsibilities

The client is responsible for providing all necessary information and materials required for project completion, including:

• Content, images, files, and project materials.
• Accurate project requirements.
• Required access credentials or accounts when necessary.
• Timely feedback, approvals, and responses.

Any delays caused by the client’s failure to provide required information or approvals may result in an extension of the project timeline.

7. Project Execution and Modifications

SoftGateX works to deliver projects according to the agreed requirements and scope of work.

Any additional requests or changes outside the original scope may require:

• Reassessment of project costs.
• Adjustment of delivery timelines.
• Approval from both parties before implementation.

Additional features or major modifications are not considered part of the original project unless separately agreed upon.

8. Intellectual Property Rights

Upon completion of the project and full payment of all outstanding fees, ownership rights of the final deliverables created specifically for the client will be transferred to the client.

This includes project-specific deliverables developed as part of the agreed scope.

However, this does not include:

• Open-source software and libraries.
• Frameworks and development platforms.
• Third-party tools, technologies, or components.
• Pre-existing code, methods, or resources owned or licensed by SoftGateX.

SoftGateX retains ownership of its general technical knowledge, methodologies, tools, and reusable components.

9. Portfolio and Project Showcase

SoftGateX reserves the right to display completed projects in its portfolio or use them as references for marketing and showcasing its technical capabilities.

If a client does not wish their project to be publicly displayed, this request must be agreed upon in advance through written communication.

10. Hosting and Server Services

When providing hosting or server-related services:

• SoftGateX provides services according to the agreed specifications.
• The client is responsible for the content and data hosted under their account.
• SoftGateX does not guarantee 100% uninterrupted availability due to factors beyond its control, including third-party provider failures or global network issues.
• Data recovery is not included unless a backup service has been specifically agreed upon.
• SoftGateX is not responsible for data loss caused by client misuse, incorrect configuration, or negligence.

11. Technical Support and Maintenance

SoftGateX provides technical support and maintenance services according to the selected package or agreement.

Maintenance services may include:

• Bug fixes.
• Software updates.
• Performance improvements.
• Technical assistance.

Maintenance does not include major feature development, redesigns, or significant changes unless separately agreed upon.

12. Limitation of Liability

SoftGateX strives to provide reliable and high-quality services; however, we cannot guarantee that all services will always be completely free from errors or interruptions.

SoftGateX shall not be responsible for:

• Indirect damages.
• Loss of profits.
• Data loss caused by improper use.
• Issues caused by third-party services or products.
• Use of services in violation of applicable laws or instructions.

SoftGateX’s liability shall be limited to the maximum extent permitted by applicable law.

13. Confidentiality and Client Information

SoftGateX respects the confidentiality of client information and data provided during project execution.

Client information will not be used, disclosed, or shared except when necessary to provide services or when legally required.

14. Third-Party Services

Some SoftGateX services may rely on third-party providers, including:

• Hosting providers.
• Payment providers.
• External services.
• Software libraries and development tools.

SoftGateX is not responsible for changes, interruptions, or failures caused by third-party services, but we strive to work with reliable and trusted providers.

15. Dispute Resolution

In the event of any dispute between SoftGateX and the client, both parties agree to first attempt to resolve the matter through friendly communication and negotiation.

If an agreement cannot be reached, the dispute will be handled according to applicable laws and procedures through the appropriate competent authorities.

16. Changes to These Terms

SoftGateX reserves the right to update or modify these Terms & Conditions at any time to reflect legal, technical, or operational changes.

Updated versions will be published on this page with a revised "Last Updated" date.

Continued use of our website or services after changes are published constitutes acceptance of the updated terms.

17. Contact Us

For any questions, concerns, or inquiries regarding these Terms & Conditions, please contact us at:

Email: info@softgatex.com

Acceptance of Terms

By accessing the SoftGateX website or requesting any of our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

SoftGateX

Innovative technology solutions for building a smarter and more efficient digital future.