Privacy Policy

Last Updated: July 7, 2026

Welcome to SoftGateX.

At SoftGateX, we value your privacy and are committed to protecting the personal information you provide while using our website and services. This Privacy Policy explains how we collect, use, store, process, and safeguard your personal data, as well as the rights you have regarding your information.

This Privacy Policy applies to all visitors, users, and clients of the SoftGateX website and all services provided by the company, including website development, mobile application development, ERP & CRM solutions, UI/UX design, hosting services, and other digital solutions.

By accessing or using our website, or by submitting your personal information through any of our forms, you acknowledge that you have read and agree to this Privacy Policy.

1. Information We Collect

We may collect different types of information depending on how you interact with our website.

Personal Information You Provide

When you contact us or request a service, we may collect information such as:

• Full name
• Email address
• Phone number
• Company name (if provided)
• Country or city (if provided)
• Project details, inquiries, or messages
• Any files or additional information you voluntarily submit

Providing this information is entirely voluntary.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Operating system
• Device type
• Preferred language
• Pages visited
• Date and time of access
• Session duration
• Referral source
• Technical diagnostics and usage statistics

This information is collected to improve website performance, security, and user experience.

2. How We Use Your Information

The information we collect may be used for the following purposes:

• Responding to inquiries and contact requests
• Preparing quotations and project proposals
• Communicating with clients regarding requested services
• Providing technical support
• Improving our website and services
• Enhancing user experience
• Monitoring website performance and analytics
• Preventing fraud, abuse, and unauthorized activities
• Complying with legal obligations when required

We do not use your personal information for marketing communications or newsletters without your explicit consent.

3. Legal Basis for Processing

Where applicable under data protection laws, including the General Data Protection Regulation (GDPR), we process personal data based on one or more of the following legal grounds:

• Your consent when you voluntarily submit your information.
• The necessity to take steps prior to entering into a contract or providing requested services.
• Compliance with legal obligations.
• Our legitimate interests, including improving our services, securing our website, and preventing misuse.

4. Cookies

SoftGateX uses cookies and similar technologies to improve website functionality and enhance your browsing experience.

Cookies may be used to:

• Remember user preferences
• Improve website performance
• Analyze visitor behavior
• Measure website traffic
• Optimize our services and content

You may disable or delete cookies through your browser settings. However, doing so may affect certain website features and functionality.

5. Google Analytics

Our website uses Google Analytics to better understand how visitors interact with our website and to improve our services.

Google Analytics may collect information such as:

• Number of visitors
• Session duration
• Most visited pages
• Device type
• Operating system
• Browser type
• Approximate geographic location
• Traffic sources

This information is used solely for statistical and analytical purposes and is not intended to directly identify individual users.

Google may process certain information in accordance with its own Privacy Policy.

6. Sharing Your Information

SoftGateX does not sell, rent, or trade personal information with third parties.

We may disclose personal information only in the following situations:

• To comply with applicable laws or legal processes.
• To respond to requests from competent governmental or judicial authorities.
• To protect the rights, property, or safety of SoftGateX, our clients, or others.
• To trusted service providers who assist us in operating our website or delivering our services, subject to appropriate confidentiality and security obligations.

7. International Data Transfers

As SoftGateX provides services to clients worldwide, your personal information may be processed or stored on servers located outside your country of residence.

Whenever international data transfers occur, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

8. Data Security

We implement appropriate technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

These measures include, but are not limited to:

• Secure encrypted connections (SSL/TLS)
• Restricted access to sensitive information
• Regular software and security updates
• Server and database protection measures
• Continuous monitoring for suspicious activities

While we strive to maintain the highest security standards, no electronic transmission or storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal and regulatory requirements.

When personal information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of using appropriate methods.

10. Your Rights

Subject to applicable data protection laws, you may have the right to:

• Access your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Request restriction of data processing.
• Object to certain processing activities.
• Request a copy of your personal data where applicable.
• Withdraw your consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us using the email address provided below.

11. Third-Party Websites

Our website may contain links to external websites or services operated by third parties.

SoftGateX is not responsible for the privacy practices, security, or content of those third-party websites. We encourage users to review the privacy policies of any external websites they visit.

12. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate authorization, we will promptly delete such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.

Any updates will be published on this page together with the revised "Last Updated" date. Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us at:

Email: info@softgatex.com

We will make every reasonable effort to respond to your request as promptly as possible.

Acceptance

By accessing or using the SoftGateX website, or by submitting your information through any contact or service request form, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy and consent to the collection and processing of your personal information as described herein.

SoftGateX

Building innovative digital solutions while protecting the privacy, security, and trust of our clients worldwide.